Classic Ford of Smithfield

Message: I recently purchased a new vehicle from this location and could not have had a more pleasant experience. The entire process was smooth and easy. Abriana was wonderful. She took time to help ensure I was able to get exactly what I wanted and was very nice and personable. I would highly recommend this dealership and requesting to speak with Abriana.

Message: Brought my car into get my driver's door window fixed using my extended warranty. I had to call to get updates on my car. Was told yesterday that the part was in and that I would receive a call after lunch giving me the time it would be ready that day. I had to call them around 5pm and was told that it was ready. No one went over the charges, what the warranty was covering or what I owed. I knew that I had a $100 deductible on my warranty and expected to be billed that amount. I received a bill for $214. 29. After several phone calls I ended paying the $100. I will be going back to them for any repairs needed.

Message: Amazing staff! , kind, courteous and very knowledgeable, I called about 11am, and drove home that afternoon with A stunning 2023 Mustang GT

Message: Upon arrival I was greeted by a very friendly and cheerful lady named April Morgan. She was so kind and very helpful. She was very knowledgeable about her job and the situation that brought me to this dealership. I was very impressed with the service department and the entire facility. Even though I live 100 miles away I feel like it’s well worth the travel time to go to this dealership for any of my Ford issues I have with my vehicle. Thank you very much. Harry Lee Dawson.

Message: I brought in my vehicle for a recall service. First time they tell me the parts aren't available bring it back. Then I bring it back again once they had the parts and they did the recall service but left the headliner and all of the columns covered in smudges and dirt. They also managed to break the seat belt adjuster which I had to come back for a 3rd visit once they had the parts. Then, after that visit, they managed to pinch a bunch of wires and the interior cabin lights no longer worked. So then I had to take it back a 4th time for them to fix their mistake and I go to pick it up again and it's dirty inside once again, headliner and columns all dirty.. My service advisor Brian was great but they really need to tighten up their technicians work. He always did what he could to make it right which made up for it somehow and I really appreciate his help.. However, overall very sloppy, dirty work that necessitated 4 trips instead of just one. Double check their work ALWAYS.

Message: We had the pleasure of working with Jake and Jackson! The atmosphere and experience was one of the best (mind you we had our 10month old with us) to elaborate on how fast and organized the process was while keeping him entertained. We ended up leaving with our new family car. Ask for them next time you go you won’t be disappointed!