Classic Ford of Smithfield

Message: Amazing staff! , kind, courteous and very knowledgeable, I called about 11am, and drove home that afternoon with A stunning 2023 Mustang GT

Message: Excellent customer service. Treated with respect from the moment you arrive to the moment you left. When issue arose everyone was calm, dignified & respectful. Sal in customer support is the type of person you want representing your company. London & Bryan each in turn showed great customer care & interest. Makes you want to return. Classic Ford of Smithfield is a Class Act!

Message: When I called the person that answered was very pleasant and professional. The young lady didn't put me on hold she got an answer for me immediately. The mechanic Ron was just as amazing. He knew what the issue was we were having just listening to our RV. Then he was even more amazing fixing the problem and getting us back on the road. Ron is an excellent mechanic and has excellent customer service skills. I would recommend Classic Ford service center to anyone.

Message: Upon arrival I was greeted by a very friendly and cheerful lady named April Morgan. She was so kind and very helpful. She was very knowledgeable about her job and the situation that brought me to this dealership. I was very impressed with the service department and the entire facility. Even though I live 100 miles away I feel like it’s well worth the travel time to go to this dealership for any of my Ford issues I have with my vehicle. Thank you very much. Harry Lee Dawson.

Message: I brought in my vehicle for a recall service. First time they tell me the parts aren't available bring it back. Then I bring it back again once they had the parts and they did the recall service but left the headliner and all of the columns covered in smudges and dirt. They also managed to break the seat belt adjuster which I had to come back for a 3rd visit once they had the parts. Then, after that visit, they managed to pinch a bunch of wires and the interior cabin lights no longer worked. So then I had to take it back a 4th time for them to fix their mistake and I go to pick it up again and it's dirty inside once again, headliner and columns all dirty.. My service advisor Brian was great but they really need to tighten up their technicians work. He always did what he could to make it right which made up for it somehow and I really appreciate his help.. However, overall very sloppy, dirty work that necessitated 4 trips instead of just one. Double check their work ALWAYS.

Message: We had the pleasure of working with Jake and Jackson! The atmosphere and experience was one of the best (mind you we had our 10month old with us) to elaborate on how fast and organized the process was while keeping him entertained. We ended up leaving with our new family car. Ask for them next time you go you won’t be disappointed!

Message: If you are considering a car/truck purchase I highly recommend Classic Ford of Smithfield. I found the staff to be very courteous and professional. Very knowledgeable and helpful. Kevin was my salesperson and there was no pressure with the entire process! Ernest is the nicest Finance person ever! Even met Stan, the General manager. All of them were great to work with! The selection of vehicles on the lot was plentiful! Don’t hesitate to call them!

Message: Absolutely a fantastic experience! From Tabitha who periodically checked on me until I was ready to purchase, Stan placing my order for an F350, Kevin providing me with a detailed review of the trucks options, Jake arranging the financing with an incredible rate, and Travis for doing the heavy lifting with the paperwork. The whole crew at Classic Ford of Smithfield get two thumbs up and FIVE stars! Thanks All!