Flow Volkswagen of Durham

Message: The team coherence here at Flow Volkswagen is amazing! I've had the pleasure of working with the many service advisors and various people within the the company. And can honestly say that each individual I've encountered were delightful, indeed. During my most recent visit, I worked with David who is just so amazing and my service advisor was Hunter. This young man was so concise, precise and very professional. He really made a difference while conducting business during my visitation. So Hunter thank you for your great customer service and kudos to you for a job well done!

Message: The oil pan and gasket needed to be replaced under warranty because the pan was reported to be distorted. This was likely caused by one of your techs when the gasket was replaced at your shop a few years ago. Also, the receipt said the car was washed and it wasn’t. Also, the issue with the lock seems to be fixed but all the receipt said was “latch”. Not sure what the problem was. Other than that, everything was good.

Message: We had an excellent experience at Flow Volkswagen in Durham. We worked with Nathaniel Glenn, and we were very impressed. He was knowledgeable and forthright. He was accommodating with showing and test driving multiple vehicles. He was honest and easy to work with throughout the purchasing process. He was very enthusiastic and passionate about his job. We also had a great experience with Chavis. Lastly, the car selection in the lot was accurately reflected on their website.

Message: I recently had the pleasure of visiting Flow Volkswagen of Durham and I must say, I was thoroughly impressed with their exceptional customer service. Hunter, one of their service advisors, went above and beyond to ensure that my brake problem was fixed as soon as possible. He was incredibly knowledgeable, friendly, and professional throughout the entire process.. From the moment I walked in, I was greeted with a warm smile and a willingness to help. Hunter took the time to listen to my concerns and provided me with a detailed explanation of what needed to be done to fix my brakes. He kept me informed every step of the way and made sure that I was comfortable with the repairs being made.. The service team at Flow Volkswagen of Durham was also top-notch. They worked quickly and efficiently to get my car back on the road in no time. I was impressed with their attention to detail and the quality of their work.. Overall, I had a fantastic experience at Flow Volkswagen of Durham. Hunter and the entire team went above and beyond to ensure that I was satisfied with their service. I highly recommend this dealership to anyone in need of reliable and trustworthy automotive service. Thank you, Flow Volkswagen of Durham, for your outstanding customer service!

Message: I recently purchased a car from Flow Volkswagen of Durham, and I am extremely satisfied with my experience, all thanks to the exceptional service provided by Christopher Williams. Christopher was attentive, knowledgeable, and genuinely interested in and put in a great deal of effort to helping me find the perfect car. He guided me through the process, answered all my questions, and ensured a smooth and hassle-free transaction as well as gave some top notch advice. I highly recommend Christopher for his professionalism and commitment to customer satisfaction. Thank you Chris!

Message: We just had a great experience here buying a new ID. 4. Walter, Verlinda and Chavis were so pleasant, professional and knowlegeable. So was another semi-finance man we spent a few minutes with initially, but I don't remember his name. They were not the slightest bit pushy or overbearing, just provided information and served as a resource for us. They only gave us accurate information and didn't string us along like other VW dealerships did. We will look forward to seeing them again to say hi when we bring the car back for tire rotation as they all had great personalities and were fun people as well. I highly recommend this dealership, it was a very unexpected pleasure to buy a car from them. And I LOVE my new ID. 4!

Message: I had been searching for this car for a few days and found it here about an hour before they closed. I felt awful but Pete Rubio was amazing an assured me if I wanted to test drive it I could. After driving it I knew we had to have it. Everyone was incredible, walking me through the process and helping contact my bank to get everything done smoothly. The entire process went without a hitch and several people including the manager has reached out to make sure I am enjoying my new car. 10/10 would buy another car here.

Message: I've been traveling from Greensboro to Durham since 2015 to have my car serviced at this dealership.. bypassing 2 other Flow VW's along the way. I've always felt valued and my car has been cared for at this location. I hope to buy my next car there.